Van Sales Business Development Executive – Newbury

Key purpose of the job:

• To research your assigned area, identify contacts and develop new business opportunities.
• To proactively approach prospect customers with a researched understanding of their business and present them with appropriate solutions based on our MAXUS products.
• Target large scale SME/retail sales units
• To represent the Rygor sales team in a positive, professional manner, covering the
  showroom and dealing with incoming enquires as required.
• Establish and develop internal contacts within the Rygor group that support Sales.
• Hold sales presentations and provide customers with information and advice on
  MAXUS light commercial vehicles, equipment, and accessories.
• Successfully conclude sales contracts making required amendments, manage orders and
  supervise order processing.
• Be pro-active in understanding your sales area, follow-up all contacts; process and manage
  your customer database ensuring it is up to date at all times.
• Maintain and control the dealership database and ensure that MAXUS campaigns are
  promoted throughout the showroom and attend sales events and promotions.

Accountabilities:

• Achieve/exceed individual sales targets
• Update and improve product knowledge, Stay up to date with MAXUS offers
• Be aware of our competitor’s offers, including promotional activity and products.
• Maintain customer database, ensure customer/prospects call programme is adhered to,
  achieve prospecting targets within given territory
• Promote the RygorMAXUS culture of quality and excellence and deliver the Rygor Group
  experience
• Deliver first class customer service and take responsibility for the showroom
• Inform and advise visitors on MAXUS light commercial vehicles, equipment, prices,
  conditions, technical data and other products
• Explain differences between MAXUS light commercial vehicles and competitors’ vehicles;
  highlighting advantages
• Organise and carry out test-drives and evaluate results
• Compile and send out offers, be actively involved in showroom sales events
• Foster contacts to key individuals, associations and groups in the region
• Ensure customers are aware of and sell associated accessories
• Explain the financing and leasing opportunities and insurances available
• Professionally conclude sales using negotiating terms (trade-ins, type and method of
  payment, method of vehicle transfer, etc.), obtaining necessary agreements and draw up
  the sales contract
• Offer and sell service packages
• Record customer’s orders, prepare cost calculations and pass them on to the respective
  department
• Checking confirmation of order and, if necessary, passing it on to the customer; recording,
  dealing with and passing on customer’s amendments (changes to vehicle type and fittings)
• Agree processing and registration procedures with customer
• Supervise conclusion of financing, leasing contracts, insurances and service contracts
• Reach agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.)
• Supervise all processes up to delivery
• Agree with customers when the vehicle is to be put at their disposal (date, delivery,
  registration, etc.), handover vehicle and organise customer introductions to the vehicle
• Plan and carry out regular contacts with customers
• Regularly recording customer satisfaction and initiating relevant measures

Skills & experience required for the job:

• The RygorMAXUS Van Sales Business Development Executive has completed sales training, ideally in the light commercial vehicle industry, and has relevant work experience.
• They must be articulate, argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest and trustworthy.
• Must understand basic sales processes – prospecting through to closing business.

Competencies required for the job:

• Communication & Contact Behaviour
• Smart professional .appearance / approachable manner / charisma ▪ Sociable with the ability to establish relationships
• Structured and able to lead discussions/talks
• Customer focused with active listening skills
• Able to argue effectively / enthuse others Job Motivation, Willingness to Learn & Get Involved
• Understand Importance of job and career orientated
• Positive attitude to service industry and to the Company
• Willingness to pass on information to others and to learn and improve ▪ Commitment / willingness to work /able to use initiative
• Mental Agility (flexibility)
• Creative with problem-solving ability (adapting to new situations)
• Intellectual capacity with learning ability Independent & Systematic Action
• Target orientation / pursuing own goals / determination
• Organisational ability / ability to organise own work / working systematically ▪ Independence / self-responsibility and decision-making abilit
• Co-operation and Ability to Work in a Team
• Able to find common ground / involve others
• Ability to handle conflict / accept criticism
• Actively seeking to reconcile interests / seeking a consensus ▪ Tolerance and attitude to teamwor
• Consistency
• Credible /trustworthiness
• Able to work Convincingly
• Empathy, reliability, and integrity
• Ability to handle pressure (physical and mental)
• Methodological Abilities
• Ability to carry out analysis of needs and requirements
• Ability to advise others, conclude a contract / negotiate
• Prepare and follow up customer contacts
• Knowledge of applying sales tool(s processes, and systemic skills
• IT Skills and Experience
•  Excellent Microsoft Excel, Word and Presentation Tools
• Database management packages ( preferably ADP, CRM)